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FAQs

General enquiries

 

Do the prints/paintings come ready to hang?
We do provide an option to add metal wires behind both prints and paintings, they can then be hung on hooks or screws after. Alternatively, canvases can be hung using their wooden frames on screws.


What is the difference between “Fine Art Print” and “Art Print”? 

Fine Art Prints come pre-framed, we cannot change the size of the print. Art Prints are made to order, hence can be customised to your desired size. We can also print your own high-resolution images as Art Prints. 

 


Customisations 

 

How to customise a painting?
We can customise a painting based on any paintings on our website, or one you have found as a reference. We can customise the size of the canvas and colours/elements of the painting according to your preference. Please enquire if you’re interested.

Will my painting be 100% the same as the original piece?
 We can only promise a similarity of 70%-80% as customisation paintings are done by our inhouse artist instead of the original artist. What is the process for painting customisations? Upon design confirmation, there will be an upfront payment of 50%. The remaining balance of 50% will be made after completion. After which, you will be notified to collect your painting from our gallery, or you will be contacted to arrange for a delivery date with us.

What’s the lead time for customisation pieces?
The lead time for print and painting customisations will be 1-2 weeks and 6-8 weeks respectively.

What are the prints printed on?
All our prints under “Art Print” are printed on Artist Canvas. They can be stretched on a wooden frame like conventional stretched canvases with a wooden backing, or framed after printing. 



Framings


Do the paintings come with frames?
No, our paintings do not come with frames although we do offer framing services if needed.


Do you offer framing services for other art works?

We offer framing services for other paintings, prints, or photographs you may need framed. We also have canvas-stretching services if you have purchased an un-stretched canvas.


Can we frame the customised paintings?

Yes, once the painting is complete, we can send it for framing as well. 



Delivery and Installation


What is the delivery schedule like?
Delivery and installation are available every Tuesday, Thursday, Saturday, 3.00 - 5.00pm.


Are there any charges for delivery and/or installation?

Deliveries are charged at S$50 per destination. Installations are charged at S$50 for the first piece, and S$20 for subsequent pieces. 


Must I be present during the scheduled delivery and/or installation timing?

Please ensure that an individual is present to receive the package. Please ensure that the personin-charge on the receiving end is present at all times during the entire duration of the installation. This is to minimise any potential miscommunications between the installer and the receiver. 


Do you provide international shipping?

We do engage a third party shipping service to deliver your purchased art piece to your doorstep in any part of the world. All international shipping rate will be dependent on the courier, so please provide your postal code for a shipping quote from us. 



Exchanges and returns


Can I exchange my art piece?

Yes, you can within 30 days with a proof of purchase. Please ensure that the art piece is in prestige condition. Exchanges are permitted to two times only.


Can I do a refund?

Unfortunately, we do not offer refunds. We apologise for any inconveniences caused. 



Payment types


How can I make payment for my purchase?

You can use any of the payment types listed below to pay for your order:

Visa

Mastercard

Unionpay

American Express

Paypal

Favepay

Wechat

Grabpay

Bank transfer

Paynow


Do note that only Paypal, Favepay, Bank transfer, and Paynow is available for online purchases.